Frequently Asked Questions

Your questions, answered

We're here to help you every step of the way. If you have any questions, please don't hesitate to contact us.

Insurance & Financing

We accept most major insurance providers including Pacific Blue Cross, Canadian Dental Care Plan, Green Shield, Manulife, and Sun Life. View our insurance page for more information or contact us to verify your specific coverage.

Regardless of your dental insurance, we are pleased to follow the standard fees set out in the BC Dental Association Fee Guide. We believe in being as transparent as possible with the cost of dental treatment, so if you have any questions we are happy to answer them.

We offer various payment options including direct insurance billing, credit cards, and flexible financing plans to make dental care accessible. View our payment options for more information.

Emergency visit costs vary depending on treatment needed. We'll provide a detailed estimate before proceeding with any treatment. View our emergency page for more information.

Yes, we offer direct billing to most insurance providers for your convenience. View our insurance page for more information.

First Visit

Your first visit includes a comprehensive oral exam, digital x-rays if needed, professional cleaning, and a personalized treatment plan discussion with your dentist. View our new patient information for more details.

Yes, we're currently accepting new patients. Give us a call at 604-532-2145 to book your first appointment or learn more about our new patient information.

Emergency Care

Yes, we provide emergency dental care for both existing and new patients. Contact us immediately for urgent dental concerns at 604-532-2145.

Services

We provide comprehensive dental care including cleanings, fillings, crowns, bridges, implants, orthodontics, cosmetic dentistry, and oral surgery. View our services for more information.

General Information

Monday - Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 2:00 PM
Saturday - Sunday: Closed

View our location & hours for more information.

Every patient has different dental needs, so it is best to have an in-person exam to answer this question. This allows us to create a treatment plan and cleaning schedule together that will help us achieve our oral health goals, rather than just giving a one-size-fits-all interval.

Office Information

Our team members speak English, Spanish, Vietnamese, Mandrin, Cantonese, Punjabi, Hindi, and Tagalog to better serve our diverse community.

Yes, we offer free parking in our dedicated lot. Street parking is also available nearby. View our location & hours for more information.

Yes, our office is fully wheelchair accessible with barrier-free entrances and facilities. View our location & hours for more information.

Office Policies

We require 48 hours notice for appointment rescheduling or cancellations, otherwise a 50$ fee may be applied.

Patient Comfort

Yes, we provide sedation options and specialized care for anxious patients. Our team is trained in comfort-focused dentistry.

Private individually isolated operatories for quiet and calm care
Ceiling mounted TVs to watch your favourite shows
Noise cancelling headphones for TV shows or just to tune it all out and relax
Dark glasses to keep the bright lights out of your eyes

We can provide oral sedation for patients with significant dental anxiety. Please let us know if you are interested and we can determine what level of sedation you require.

Pediatric Dentistry

We recommend children have their first dental visit by age 1 or within 6 months of their first tooth appearing.

Cosmetic Dentistry

We offer professionally made custom bleaching trays for patients to use at home to whiten. View our services for more information.

Technology

We utilize technology including digital x-rays and panoramic imaging, intraoral cameras, and the DIAGNOdent laser for cavity diagnosis. For dental implants we utilize 3D imaging, digital models to create precise surgical guides to make surgery easy and predictable.